Customer Info

Customer Service

Shipping & Delivery

How long will it take for my order to ship?
  • Most orders that are placed Monday – Friday before noon (CDT) are shipped within 3-7 business days. Some items may be shipped separately. 
  • (Weather conditions, holidays, or incorrect shipping information can delay shipments)

  • How do I cancel / change my order? 
  • To cancel or change an order, you must call or e-mail us by 11am (CST) with the following info:
  • Your order number or e-mail address that the order was placed under - Exact details of how you would like us to modify your order
  • If you call or e-mail after 11am, we will do everything possible to correct your order before it is shipped. However, we can not guarantee that your order can be modified after 11am (CST).

  • How do I know my order went through?
  • After your order has been placed you will receive an e-mail confirmation that states what you ordered and the address that it will be shipped to.

  • I didn't receive a confirmation e-mail, what should I do?
  • If you haven't received a confirmation e-mail you should: Check your spam box in your e-mail account. If you still haven't received it please contact customer support: milwaukeehome1@gmail.com

  • What shipping services are offered?
  • - USPS PRIORITY / FIRST CLASS MAIL
  • - FEDEX SMART POST / GROUND

  • Return and Exchanges:
  • Can I return or exchange gear that I purchased online?
  • We are happy to return or exchange your gear within 30 days of the purchase date. Please read our Returns & Exchanges Policy for complete details.

  • Return Guidelines:
  • MKEHOME.com understands that ordering online is not always an easy task, and we appreciate the opportunity to take care of you. We want to make your online shopping experience as easy as possible. We are happy to return or exchange merchandise that falls within the following guidelines.
  • 1.) The merchandise is returned within 30 days from the date of purchase. Returns received after this date will be refused and returned to you at your expense. The buyer is responsible for all return shipping costs, UNLESS we make a mistake on your order, in which case we will send you a prepaid label to cover the shipping.
  • *Note: All sizing charts are approximate as each brand varies in their production. If you have a question as to the exact size of a product, please call and we will be happy to assist you with measurements. If a product does not match up with the provided sizing charts, this does not constitute a mistake on our part and will be treated as a regular return, subject to normal return guidelines.
  • 2.) Tags are attached and the item is in its original packaging.
  • 3.) Items are in “new” condition (NO odors, hair or other signs of wear.)
  • 4.) Items are completely resalable.

  • Guidelines for packaging and shipping returns and exchanges:
  • 1. Please include the packing slip with your return and wrap the package securely. The manufacturer’s box must be inside a box suitable for shipping. PLEASE DO NOT SHIP IN THE MANUFACTURER’S BOX. For your protection, we recommend that you use a traceable and insurable form of shipping. We are not responsible for lost or damaged goods in transit back to MKEHOME.COM
  • 2.  Ship the item to:

  • Milwaukeehome
  • Attn: Returns Department
  • 159 N Jackson St. 
  • Suite 101
  • Milwaukee, WI 53202

  • Payment, Pricing & Gift Cards

  • What payment methods are accepted?
  • Visa, Master Card, American Express, Discover, & PayPal.
  • Can I use a an online gift card in the store and vice versa?
  • Currently, online & in-store gift cards are separate and can only be used where you purchased them (online or in-store). However, if you do have an in-store gift card, you can call and place your order over the phone.You can call 414.731.5339 to redeem or order an in-store gift card
  • Online pricing vs. In-store pricing
  • From time to time in-store vs. online pricing may differ, if you see a lower advertised price online and wish to shop in-store please bring this to one of our employees attention and we will make sure we honor our lowest advertised price

  • Privacy & Security

  • Thanks for shopping with MKEHOME.com. We realize you have a choice and we couldn't do what we love to do if it wasn't for your business. We are committed to stocking not only the best goods, but providing the best customer service. That being stated, please do your part and familiarize yourself with our policies. We appreciate your biz.
  • Milwaukeehome considers your privacy a serious issue. We would never ask anything of you that we wouldn't do ourselves. We want you to fully understand the how, why and for whom of the information you supply and we collect. The information we collect [i.e.: name, billing address, credit card info, email address, date of birth, and phone number] is used to 1. Establish you as a customer of Milwaukeehome, 2. Keep on file to save you time when returning to MKEHOME.com, 3. Identify you as a current customer.

  • How we use the information:
  • It's simply to process your order, establish you as a customer, contact you about orders, sales, incentives, new products, or send you free promotional goodies.

  • What we won't do with your information
  • Is sell or distribute it to anyone! 
  • Your consent 
  • By using our website and providing the information requested, you agree to the terms and conditions listed above, and that we collect and use this information. If we change our policy, we will notify you and post the changes on this page. If unclear about any information we collect, and how we use it, please contact us. 

  • Children's policy 

  • MilwaukeeHome treats the protection of children's privacy with the highest priority. In accordance with the children's online privacy protection act, we will not knowingly collect any information from children under the age of 13. [ If you are under 18 years of age, please do not submit any information or purchase without the express consent and participation of a parent or legal guardian. ]
  • We promise to protect your personal information at all costs. Any page at MKEHOME.com that asks for personal information is highly secure. Electronically, MilwaukeeHome uses SSL [ secure sockets layer ] encryption to protect your personal information from unauthorized use. We also use Authorize.net for credit card authorization and fraud protection.